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  • "I have been a patient in the RGH many times and am also employed by Aneuran Bevan health board and have witnessed very unacceptable behaviours by nursing staff. For instance, i was in a 4 bed dorm opposite a very eldery lady who had fractured her hip from a fall, she was also disorientated and confused. around midnight she started buzzing to get someone to take her to the toilet, after about 10 mins she tried to get out of bed so i rushed to get the nurses to help but had to wake them from there sleep in the TV room ! they got away with it is we were in the overflow ward ( eye ward) so there were only 2 nurses on so noone to watch them but me !! of course they did not record this in the kardex so denied it ! I have also told staff not to speak to the patients like they are deaf idiots, really condescending and patronising. I actually asked a staff remember if she had been on 'customer care training as she was so rude. it is regular that the elderly get put a meal off the trolley and they cannot eat it as no one has bothered to read they can only eat soft foods, so they starve. Also, RGH is a no smoking hospital but I have seen staff still use the smoking room, (on the oncology ward) i smelt it first as every time they entered all the smoke and fumes came in my room , not nice for a non smoker !
    Also seen porters and nurses packing up an old ladies belongings whilst shes asleep, they wake her and tell her shes going to another ward, surely they should ask her permission to pack her personal belongings, with respect (this happens all the time) until next dont bother complaining they seem to manage to cover there backs everytime !"
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Health board sorry for 'unacceptable' care given to Cefn Fforest woman at Royal Gwent

Health board says sorry for 'unacceptable' care at Royal Gwent

APOLOGY: Yvonne Skidmore's family complained about the treatment she received before she died at Newport’s Royal Gwent Hospital

'UNACCEPTABLE TREATMENT': Mrs Skidmore was admitted to the Royal Gwent Hospital, Newport

First published in News
Last updated

A FAMILY has been given an apology and a health board is making changes after admitting that a woman received unacceptable treatment at the Royal Gwent Hospital.

The family of Yvonne Skidmore, 65, of Bryn Road, Cefn Fforest, said she was left to wet herself and was denied help from nurses who said she was “too fat” while she was in hospital in Newport.

Her granddaughter, Amanda Wood, said she has been left to seek apologies and answers as to how this happened.

Fearing Mrs Skidmore’s health had deteriorated due to poor care, the family complained to the Public Ombudsman. Following an investigation, the Ombudsman concluded the difficulties reported by the family did not contribute to her death.

The health board, however, has since apologised to the family, saying the described attitude of some nursing staff was unacceptable.

On November 5, 2011, Mrs Skidmore was taken to the Royal Gwent Hospital with breathing problems.

She had kidney failure, fluid around the heart and lungs and carbon dioxide poisoning.

Over the next week she improved and occupational health were arranging home care ahead of her discharge.

Two weeks later Ms Skidmore was moved to another part of the ward and it was from here, Ms Wood says, things got worse.

“I went down there and I could see my nan was upset and she told me the nurse had told her she was too fat to move and she would have to move herself,” she said.

Ms Wood said she endedup moving her grandmother, which was difficult due to her being on an air-bed.

“Every time we went there, the air-bed was flat.”

On November 21, 2011, Ms Wood was visiting again.

She said: “She was lying in a soaking-wet bed. She was in a terrible state.”

Ms Wood said a patient in the bed opposite told her that her grandmother had fallen out of bed the night before after pressing the buzzer ten times because she needed the toilet. After no-one came, she tried getting out of bed and fell.

On November 22, 2011, a nurse called the family to gather at the hospital as soon as possible. By 12.30pm Mrs Skidmore had died.

The health board said its investigation had found no evidence to suggest Mrs Skidmore was treated differently because of her size, but did not refute the other complaints made by the family, and apologised on behalf of its staff.

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