Caerphilly council receives vote of confidence for quality of services
11:32am Monday 4th November 2013 in Campaign news
CAERPHILLY council has received a vote of confidence from residents who say the local authority is providing better quality front line services.
A household survey carried out earlier this year found that 82 per cent of respondents were satisfied with services provided by the council, including social services, education, recycling, highways and community safety.
It marked an improvement from 77 per cent in 2011,and exceeds the council target of 78 per cent for 2013.
Services generating high levels of satisfaction included refuse and recycling, parks and play areas, libraries, leisure, learning, local town centres, bus services and the council’s newsletter, Newsline.
Leader of Caerphilly council, cllr Harry Andrews, called the results “very positive”.
“They clearly show that local people appreciate the services provided by our excellent workforce,” he said.
“Improvements have been made in many areas when compared with the results of the 2011 household survey and we will now build on this data to make further improvements.”
Key findings included 82 per cent of respondents said they were satisfied with their neighbourhood and 62 per cent with their local town centre for shopping, an improvement since 2011 in the proportion of respondents who feel the quality of life in their neighbourhood and local town centre has got better during the last 12 months and very high levels of satisfaction with all aspects of recycling and refuse services.
Other findings were high levels of satisfaction with leisure, learning and cultural activities, and with libraries and parks and play areas particularly, satisfaction with most aspects of the local bus service, and satisfaction with the state of bus stops/shelters showing a significant increase since 2011 and the vast majority of respondents saying Newsline is a useful source of news and information, with most people getting it delivered regularly.
There were some problems for the 2,280 respondents though, with dog fouling, litter/waste accumulation, the condition of pavements/walkways, and overgrowth among the biggest.
The results of the household survey will feed into the council’s corporate improvement plan.